Shipping Policy

Updated: 14/09/2024

Welcome to Kosciuszko Australia,

Thank you for choosing Kosciuszko Australia for your clothing needs. We strive to provide you with exceptional service, including efficient and reliable shipping. Please review our shipping policy outlined below:

1. Shipping Methods:

We offer standard and expedited shipping options for domestic and international orders.
Standard shipping typically takes 3-7 business days for domestic orders and 7-14 business days or more for international orders.
Expedited shipping is available for those who need their orders delivered more quickly, with delivery times varying based on destination and chosen shipping method.

2. Processing Time:

Orders are typically processed and shipped within 1-3 business days of the order placement.
Please note that orders placed on weekends or holidays will be processed on the following business day.

3. Shipping Costs:

Shipping costs are calculated based on the size, weight of the package and the destination.
Customers can view the shipping costs at checkout before finalizing their order.

4. Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
You can track the status of your order using the provided tracking number through our website or the shipping carrier’s website.
Local Deliveries will not have tracking details but can be contacted via email and deliveries will be carried out by Kosciuszko itself.

5. International Shipping:

For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.
Kosciuszko Australia is not responsible for any delays or additional charges incurred during customs processing.

6. Shipping Restrictions:

We currently do not ship to P.O. boxes.
Some items may have shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be communicated at checkout.

7. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. Kosciuszko Australia is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Delivery Issues:

In the rare event that your order is lost or damaged during transit, please contact us immediately at info@kosciuszkowear.com.
We will work with the shipping carrier to resolve the issue and ensure that you receive your order as quickly as possible.

9. Holiday Shipping:

During peak holiday seasons, such as Christmas and New Year, please expect possible delays in shipping and delivery times due to increased order volumes and carrier constraints.

10. Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer support team at info@kosciuszkowear.com. We are here to assist you.

By placing an order with Kosciuszko Australia, you agree to comply with our shipping policy. We appreciate your business and look forward to serving you again in the future.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website for updates.